Returns & Refund Policy – Vachi
At Vachi, your satisfaction is our priority. If something isn’t quite right, we offer a no-fuss 30-day returns policy and a 100% money-back guarantee.
🔁 30-Day Returns Guarantee
If you’re not fully satisfied with your order, you can return it to us within 30 days of receiving it for a full refund — no questions asked.
To be eligible for a return:
- Items must be unused, unworn, and in their original packaging, with any tags still attached.
- Please include your order number or packing slip in the return parcel for easy identification.
💸 Refund Process
Once we receive and inspect your return, we will:
- Notify you by email that your return has been received.
- Process your refund within 5–7 working days to your original payment method.
Note: Shipping charges (if any) are non-refundable unless the return is due to our error (e.g., wrong item sent or faulty product).
🚚 Return Shipping
- You are responsible for paying the return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked shipping service to ensure your parcel reaches us safely.
❗ Faulty or Damaged Items
We’re truly sorry if your item arrives damaged or defective. Please contact us within 7 days of receiving your order and include a photo of the issue. We will:
- Offer a replacement, or
- Provide a full refund, including any shipping charges.
🔄 Exchanges
We do not offer direct exchanges at this time.
If you would like a different style or colour, please return the item for a refund and place a new order via our website.
📬 How to Start a Return
To initiate a return, please email us at: hello@vachi.uk with the following:
- Your order number
- Reason for return
- Photos (if the item is faulty or damaged)
We’ll respond within 24–48 hours with the next steps and a return address.
