Shipping Policy

Welcome to Vachi! We’re committed to delivering your fashion accessories swiftly, safely, and affordably. Here’s everything you need to know about how we ship your orders.

📦 Where We Ship

We currently ship to all locations across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

🚚 Shipping Options & Rates

1. Free Standard Shipping – Orders Over £75

• Delivery Time: 3–5 working days from the date of dispatch
• Cost: Free

2. Standard Shipping – Orders Under £75

• Delivery Time: 3–5 working days from the date of dispatch
• Cost: £3.50 flat rate

We use trusted carriers such as Royal Mail and Evri to ensure timely and reliable delivery.

⏱ Processing Time

• Orders are typically processed and dispatched within 1–2 working days (Monday to Friday).
• Orders placed on weekends or public holidays will be processed on the next working day.

🔍 Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if applicable).
• You can track your order using the link provided in the email or by logging into your account on our website.

📬 Delivery Notes

• All orders are delivered to the shipping address provided at checkout.
• If no one is available to accept the parcel, your courier may leave it in a safe place, with a neighbour, or attempt redelivery.

📦 Packaging

• Our items are carefully packaged using eco-conscious materials to ensure they reach you in excellent condition.
• We strive to minimise waste while maintaining an unboxing experience that feels personal and special.

❗ Delivery Delays

While we aim for timely delivery, there may be occasional delays due to postal service disruptions, weather, or other unforeseen events. If your parcel is delayed, we’ll do our best to keep you informed and resolve the issue quickly.

❓ Questions or Concerns

If you have any questions about your order or shipping, please contact us:
📧 hello@vachi.uk
📞 +44 7365 848411
We’re here to help!