Frequently Asked Questions
What materials are Vachi scarves and kimonos made from?
Our products are crafted from high-quality viscose and modal fabrics, known for their softness, breathability, and elegant drape.
How should I care for my Vachi accessories?
To maintain the beauty and longevity of your Vachi items, we recommend:
Washing: Hand wash in cold water with a mild detergent.
Drying: Lay flat to dry, away from direct sunlight.
Ironing: Use a low heat setting if necessary. Avoid bleach and tumble drying to preserve the fabric’s integrity.
Do you offer free delivery?
Yes, we provide free standard delivery on all UK orders over £75. For orders below this amount, a nominal shipping fee applies.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are unworn, unwashed, and in their original packaging. To initiate a return, please contact our customer service team at hello@vachi.uk
How can I style Vachi scarves and kimonos?
Our accessories are versatile and can be styled in numerous ways:
Scarves: Drape over the shoulders, wrap around the neck, or tie as a headscarf.
Kimonos: Wear over a dress, pair with jeans and a top, or use as a beach cover-up. For more styling inspiration, visit our Style Guide.
Do you ship internationally?
Currently, we ship within the UK. We are working on expanding our shipping options to include international destinations.
Are your products sustainably made?
We are committed to sustainability. Our fabrics are sourced responsibly, and we strive to minimize waste in our production processes.
How do I contact Vachi customer service?
You can reach us via email at hello@vachi.uk or through our Contact Us page. We aim to respond to all inquiries within 24 hours.
Do you offer promotions or discounts?
We occasionally run special promotions and offer exclusive discounts to our newsletter subscribers. Sign up on our homepage to stay updated.
What size are Vachi scarves and kimonos? Will they fit me?
Our scarves are generously sized to offer versatile styling options and coverage. Kimonos are designed with a relaxed, free-size silhouette that comfortably fits UK sizes 8 to 18. Detailed measurements are available on each product page to help you choose with confidence.
